[calm] Thank you for calling [business name]. [short pause] Your call may be recorded for training and quality.
For [option 1, e.g. opening hours and directions], press 1.
For [option 2, e.g. bookings and changes], press 2.
For [option 3, e.g. billing], press 3.
[slower] To repeat these options, press 9. [short pause]
[warm] If you know your party's extension, you can dial it at any time.

Hold message:
[friendly] Thanks for holding. [short pause] You can also [self-service option, e.g. manage bookings at [website]]. We'll be with you shortly.