Turn this support thread into an escalation note for [team, e.g. tier-2 / engineering / billing].

Format:
- Customer: [plan or segment only, no personal data] · Ticket: [ID]
- Problem in one sentence (customer's words where possible)
- Impact: who is affected, since when, business impact the customer stated
- Timeline: dated bullets of key events and replies
- Already tried: steps and results, so nobody repeats them
- Evidence: error messages, IDs, screenshots referenced
- What we need from [team]: one clear ask
- Customer expectation and any promise already made (quote it)

Keep it under [250] words. Flag anything in the thread that contradicts itself.

Thread:
[paste thread]