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Customer reply for a small business page

Reply to customer messages on Facebook or Instagram with a friendly, clear answer and next step.

Meta AICustomer supportRuleStack original

Written for Meta AI (app, WhatsApp, Instagram, Messenger) · Updated 2026-10-17

Note: Review and test before use. Provided as is, without warranty. See Terms.

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I run [business] on Facebook/Instagram. A customer wrote: "[message]".
Facts: [prices, hours, policy]. Write a friendly reply under [70] words that answers the question, offers one helpful next step, and sounds like [brand voice]. Do not promise anything not in the facts.

Replace everything in [square brackets] with your own details.

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More: all Meta AI prompts · all customer support prompts · prompt library

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