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Phone menu (IVR) and hold messages with Eleven v4

A script template for a clear, friendly phone menu and hold messages, with audio tags for pacing so callers understand options the first time.

ElevenLabsVoice & audioRuleStack original

Written for Eleven v4 · Updated 2026-10-18

Note: Review and test before use. Provided as is, without warranty. See Terms.

[calm] Thank you for calling [business name]. [short pause] Your call may be recorded for training and quality.
For [option 1, e.g. opening hours and directions], press 1.
For [option 2, e.g. bookings and changes], press 2.
For [option 3, e.g. billing], press 3.
[slower] To repeat these options, press 9. [short pause]
[warm] If you know your party's extension, you can dial it at any time.

Hold message:
[friendly] Thanks for holding. [short pause] You can also [self-service option, e.g. manage bookings at [website]]. We'll be with you shortly.

Replace everything in [square brackets] with your own details.

Settings & parameters

• Eleven v4 (or v4 Turbo for lower latency) with a clear, mid-paced voice; audio tags in square brackets steer delivery
• Export at your phone system's required format and sample rate

Variations

• Bilingual menu: record the same script in [second language] and add "For [language], press 8."
• After-hours version with emergency instructions.

Tips

• Put the action after the option ("For billing, press 3"), keep each menu under five options, and read numbers slowly.
• Spell out websites the way you want them spoken (for example "example dot com").